Customer Services : How to Return Items to NetPrice Designer Spectacles
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How to Return Items to NetPrice Designer Sunglasses

We hope that you will be delighted with your purchase from NetPrice Designer Sunglasses, but we do understand that there may be occasions when you need to return an an order to us.

The procedure for returning goods to us is dependant upon the reason for their return. please follow the appropriate procedures from below.

Items damaged in transit...

If you receive damaged goods upon delivery, you should notify us by emailing sales@netpricedesignerspectacles.com and providing your order reference, your contact details and requesting an RMA number within 5 working days of you receiving your order.

Please also provide a short description of the damage observed.

Items faulty on arrival...

If you notice within 14 days of you receiving goods that they are faulty, and the goods have not been altered in any way - for example by a dispensing optician - you should notify us by emailing sales@netpricedesignerspectacles.com providing your order reference, your contact details and requesting an RMA number.

Please also provide a short description of the fault observed.

Items faulty under warranty...

If after 14 days you wish to return your items under warranty, you should notify us by emailing sales@netpricedesignerspectacles.com providing your order reference and your contact details.

Please also provide a brief description of the fault.

In many cases, manufacturers have their own warranty procedures in place and this may be a quicker route in resolving warranty issues. If this is not the case, we will organise an RMA for you.

Returning items under distance selling regulations...

Please note that spectacle frames supplied with lenses fitted to your your specifications are not returnable under the distance selling regulations.

If you are a customer in the European Union, you may return any goods ordered from us up to 14 days from the date you receive such goods for any reason. In such case any goods received in the order must be returned 'as new', without any alteration, with all packaging and labels intact, and at your cost.

You should not return the goods until you have notified us by emailing sales@netpricedesignerspectacles.com providing your order reference, contact details and requesting an RMA for returning goods under the Distance Selling Regulations.


Sending your returns to us


It is important to note that when sending any goods back to us you must use a delivery method with suitable insurance covering the value of the items. This is an integral component specified within our terms and conditions and protects both parties from damage / further damage to returned items in transit from you to us.

In the UK, for example, Recorded Delivery is not acceptable as a return method.

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